How To Fix Starlink No Active Account

Are you looking for a way to fix Starlink No Active Account? If yes, then you have stumbled upon the right article.

Starlink, a subsidiary of SpaceX, is an innovative satellite internet constellation designed to deliver high-speed, low-latency broadband services globally.

This ambitious project seeks to bridge the digital divide by ensuring connectivity in remote and underserved regions.

Utilizing a vast network of small satellites in low Earth orbit, Starlink aims to redefine internet accessibility, promising transformative impacts on education, healthcare, and economic development worldwide.

When I set up my Starlink for the first time, I faced a frustrating issue: a “Starlink No Active Account” message appeared, preventing me from accessing the internet. To tackle this, I focused on three main areas.

First, I revisited my account details on Starlink’s website to ensure everything was correctly set up and activated.

Then, I double-checked my payment information to ensure it was current and accurate, as outdated payment methods could lead to account deactivation. Lastly, I looked into software updates for my Starlink issues.

This process taught me the importance of keeping all account and system details current.

After carefully following the steps for account verification, updating my payment information, and ensuring my Starlink equipment had the latest software, I resolved the “Starlink No Active Account” error.

In this article, I have shared many methods to fix your Starlink No Active Account issues. I hope it helps.

So, without further ado, let’s get started.

Why Does Starlink Show No Active Account?

There are several reasons for getting the Starlink No Active Account message in the Starlink app. The most common reasons are listed below.

Wrong Equipment

If you receive the wrong equipment, the system will fail to register it, causing you to get a Starlink no active account message.

Outdated Firmware

The Firmware in the Starlink app must be up-to-date. The outdated Firmware in the Starlink application can cause you to get a Starlink No Active Account message.

Improper Equipment Activation

If you have not activated the equipment properly, you can face the Starlink no active issue. It might take some time to activate. Allow the equipment to take its time to activate.

No Payment

If you have not paid your monthly Starlink payment, your Starlink service will be deactivated, and you will be shown no active account message.

Starlink Service Issue

Sometimes, Starlink might be experiencing a temporary system outage that could be causing Starlink No Active Account issues.

How To Fix Starlink No Active Account?

Here are some troubleshooting steps to fix Starlink No Active Account.

Check the Equipment Kit Number

You can get a Starlink No Active Account on the app if you have received the wrong equipment kit.

Check that your equipment kit number matches the account service numbers.

Here are the steps to check the packaging kit number.

The kit number is generally located on the packaging box on a small sticker on the back.
You can also find your kit number inscribed on a sticker on the bottom panel of the satellite antenna.

Match your kit number with your account number by following the steps below.

Open the Starlink app on your mobile.
Go to “Account.”
Locate the “KIT#######” account number.

The kit number in the account should be similar to the Kit number you located on the box.

If you have found that the kit number in the Starlink app and that on the box do not match, this means you have received the wrong equipment. If this is the case, you should contact Starlink and tell them the issue.

If the kit number in the Starlink app is the same as that on the box, but you still face the Starlink no active account issue, you can try the other fixes.

Reinstall the Starlink Application

You can resolve the issue of the Starlink No Active Account by uninstalling and reinstalling the Starlink app.

Steps to uninstall and reinstall the Starlink App on Android

Go to the Settings app on your Android.
Open the “Applications” page.

Look for the “Starlink” app and tap on it.
Click on the “Uninstall” icon.

Wait for a few minutes.
Now, download the Starlink app from Google Play.

Steps to reinstall the Starlink App on iOS.

Open the “Settings” app on your device.
Select “General” and enter device storage.
Click on the “Starlink” app.
Tap the “Uninstall” icon.
Wait until the app gets uninstalled.
Now, download the Starlink app from the
App Store on your iOS device.

Reconnect the Starlink Router

You can try disconnecting and reconnecting your Starlink Router to refresh the connection.

Here are the steps to reconnect the Starlink router.

Disconnect the power cable from the Starlink router.
Disconnect the service cable from the Starlink router.

Wait for a minute.
Connect all cables of the Starlink router back.
Wait until the network device turns on.

Update Starlink Mobile Firmware

When using outdated mobile device firmware, you can face the Starlink no active account issue.

To update Firmware on Android

Open the “Settings” app on Android.
Go to the “Firmware Update” option.
Click on “Check for Updates.”
Click “Start Update.”

Follow these steps to update Firmware on iOS.

Open the “Settings” app on your iPhone.
Click on the “Firmware Update.”
Click on “Start Firmware Update” to begin the update process.

Wait for the System Kit Registration

If your Starlink service is new, there can be a delay between activating your service and it showing up in the app.

It is recommended that you give your system some time to activate. Users have reported that their system has taken up to 24 hours to complete the registration.

If your system takes over 24 hours to register the equipment, it might be possible that you have received the wrong satellite router or dish.

Check payment issues

You can ensure your chosen payment method is valid and has sufficient funds. Check for any declined transactions or expired cards that might block service. If necessary, update your payment information on your Starlink account.

Factory reset the Starlink Router

You can try factory resetting the router to fix configuration issues with its settings. This will reset the router’s settings to default.

You can follow these steps to factory reset the Starlink router to resolve Starlink No Active Account issues.

Locate the Reset button on your Starlink Router. (Generally located at the bottom panel).

Insert the PIN, Press and hold the reset button until the router’s bottom turns blue.
Wait for the router to reboot.

Contact Starlink Customer Support

If none of the steps work to solve your Starlink no active account issue, you can contact Starlink customer care support to report your issue and get assistance.

Here is how you can contact Starlink customer care.

Open the Starlink mobile app.
Click the “support” option.
Search for your support question.
Select “No active account.”
Follow the on-screen instructions.

Frequently Asked Questions

Why am I getting the Starlink no active account message?

There can be many reasons for getting a Starlink no active account message, such as receiving the wrong equipment, pending payments, a service outage, or improper equipment activation.

I completed my account setup but still see no active account message. What should I do now?

You can double-check your account’s details by logging in to your Starlink account on their website at https://www.starlink.com/ and navigating to the “My Account” section. Ensure all information is accurate and verify your email address.

How do I know if Starlink covers my area?

You can find out whether Starlink serves your area through its coverage map. Visit the Starlink coverage map at https://www.starlink.com/map and enter your service address. This will confirm whether Starlink Internet is currently available in your location.

Does pending monthly payment cause Starlink no active account issue?

Yes. Pending monthly payment deactivates your services, and you will get no active account message.

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